Privacy Policy

This Data Protection and Privacy Statement relates solely to information supplied by you to Import Export License. Import Export License respects the privacy of your personal information and will treat it confidentially and securely.

Any personal information provided by you to Import Export License will be used for the purpose of providing and operating the products and services you have requested from Import Export License and for other related purposes. Other than to those individuals and entities listed below, your details will not be revealed by Import Export License to any external body, unless Import Export License has your permission, or is under either a legal obligation or any other duty to do so.

For the purposes detailed above, your information may be disclosed to:

  • any regulatory, supervisory, governmental or quasi-governmental authority with jurisdiction over Import Export License.
  • any agent, contractor or third party that requires your information for the fulfilment of the product/service requested by you from Import Export License.

Import Export License reserves the right to amend its prevailing Data Protection and Privacy Statement at any time and will place any such amendments on this Web Site. This Data Protection and Privacy Statement is not intended to, nor does it, create any contractual rights whatsoever or any other legal rights, nor does it create any obligations on Import Export License in respect of any other party or on behalf of any party. © Copyright Import Export License

Refund Policy

Should a refund be requested, Import Export License will evaluate and grant a refund based on the following terms:

  • The customs registration that you applied for was declined and could not be rectified by Import Export License. We guarantee the positive outcome of all our customs registrations, provided that the requested documentation was supplied by yourself. In this instance Import Export License will give a full refund.
  • The incorrect amount was paid to Import Export License. Import Export License aims to detect and correct errors in the amount paid before any services are done on your behalf. If, however, we have not detected an error in the total amount paid and it is later pointed out to Import Export License a refund of the overpayment amount will be granted.
  • You request a cancellation of the services ordered and paid for by yourself. Import Export License provides a 24-hour period after payment has been made wherein a full refund will be granted if requested. After the 24-hour period has lapsed and before any applications have been submitted to the applicable registration body a 50% refund will be granted. After an application has been submitted to the applicable registration body no refund will be granted. No refund will be granted one month after payment if we were unable to submit the application due to insufficient information provided by the applicant.
  • You cannot supply the documentation requested by Import Export License. Import Export License offers a 24-hour period after payment has been made wherein a full refund will be granted if requested. After the 24-hour period has lapsed a 50% refund will be granted.
  • In the case of web and logo design services 50% of the full fee will be billed if the client has already signed the service agreement template. 75% of the full fee will be billed if the project has already been activated and assigned to a developer. 100% of the fee will be billed  if the project has been completed. No refunds. Special payment dates and terms apply. Import Export License is in the position to offer very competitive prices, fast turnaround time, and a variety of services due to a unique project management system which relies on regular e-mail communication within a “Project Time Line” reservation of provisions as detailed within the service agreement template. Non-communication from the client which delays the project time line may result in extra fees requiring settlement before handover to the client. If there is no communication from a client for more than 10 working days, Import Export License will consider them to have absconded. In this instance a project can be cancelled and no refund will apply.

Import Export License will pay refunds that have been granted on the first Friday after the refund request has been received.

All advertised turnaround times are working days, based on standard processing times by the registration authority and are subject to change.